The following are a variety of questions that we have received over time. If your question or concern is not listed here, feel free to contact us at email@example.com, and we will do our best to assist you.
Q: Do you keep a Wants List?
A: Yes, if you do not see an item you are looking for on our website, or if it is presently out of stock, you can use the Contact Us link on our store header and send all the pertinent information, or simply e-mail us at firstname.lastname@example.org. You can also use the "I'm Looking For..." link on the website's right hand column -- but don't forget to give us your contact info! We will keep your request on file and contact you when pieces in that pattern become available.
Q: How about a Gift Registry that my friends and family can view?
A: Yes, there is a search box on the lower right column called "Shopping Lists". This can be for your own private use to keep track of items you're interested in, or for others to see. You will need to register (see the "Create an account" link in the Login window to the right), and then you will see the option that enables you to create up to 10 Shopping Lists. You can then e-mail your lists to other people, and these lists can be made private or public, such as for a Bridal Registry.
Q: How do I pay by check?
A: We can accept a check or money order from a
bank account, or US Postal money orders, issued in US
item(s) in the site’s shopping cart, and when
you will first enter
billing/shipping addresses, then the next page will provide shipping costs (see the "How much is shipping?" question for more shipping info; this will also explain how to proceed if you do not know the shipping amount because your order is over $750, or you are not within the contiguous United States).
On the third page of the process
will be able to indicate
your method of payment,
e.g. check, from a drop-down box. Fill
in the date
you intend to send the check, and
then click on Process Order. Unless you have contacted us previously, it is only when you click on the Process Order button that we are informed of
order, and the inventory deducts
the quantity of
order accordingly (then no one else can purchase the item while your check is on its way!). Our mailing address is: Tabletop Designs, P. O. Box 448, Cheshire, CT 06410.
single saucers, cups, or lids?
A: In such cases, we would refer
to our sister site, Odd Dish Depot on eBay. There is a link to the Odd Dish Depot store
under “Links” in the right hand column of this page.
Q: Do you have a quantity discount?
A: Quantity discounts may be
considered for significant quantities of certain patterns; please
inquire if you are making a large purchase. In general, we offer a
quantity discount for 8 or more 5-piece place settings.
Q: Is it safe to use my
credit card information online?
A: Our site is secure transaction enabled, using encrypted information at the highest level to protect all personal
and financial data. This can be verified by seeing https:// within your browser window (with the "s" indicating a secure site), and there may also be a padlock icon down in the lower right hand corner of your screen when you are in the shopping cart area of the website.
A further safety requirement is the CVV (card verification value) code off the back of your credit card, so the buyer must be in actual possession of the card, not just the account number, to make the purchase. Furthermore, we will not ship to an address other than the card's billing address unless you contact us previously to arrange a different shipping destination. Shipping to a different address is a red flag for fraudulent purchases, so we need to be able to verify that the cardholder is the actual purchaser.
Q: I see a different price on a Tabletop Designs item I found through an internet search. Which price is correct, the one I found or the one posted on your website?
A: In the case of any price discrepancy, higher or lower, the price posted on our website is the correct price. We have no formal association with any search sites, and no control over when a price search service took its 'snapshot' of our products to post on their website. So, if in doubt, the price on our site is the current and correct price.
Q: Is there a coupon code offered? I see a space for it on the Checkout page.
A: Coupon codes come into play for customers who qualify for a quantity discount, or for other special circumstances. In these cases, we generate a unique coupon code to fit the situation and give it to the customer to fill in at the time of checkout. There currently are no general coupon codes available.
Q: My order doesn't seem to be going through, what should I do?
There are any number of things that might be going on. (See the next
question for one example.) Once you have clicked the 'Process Order'
button at the end of the checkout process, you should see a page confirming your order. If this is not the case, and you have read
all instructions guiding you through the checkout process, it's quite difficult
for us to determine what the problem might be. The simplest solution
would be for you to call us at 1-800-801-4084 (remember we are on Eastern Standard Time),
as you are always welcome to make an order by phone. We can also verify whether or not your order did or didn't go through. Alternatively, you can email us at email@example.com and describe the situation, and we will do our best to provide a solution to the problem.
Q: I put some items in the Shopping Cart, and now that I want to purchase them it says they aren't available. What happened?
A: One of two things has happened: Either the items were purchased by another customer, or you need to remove the cart you made previously to "clear the slate". Click on the 'View or Edit Cart' link in the top right column, and click on Remove. Then refresh the page, and try again with adding the items to your cart when you are ready to check out.
Q: Have these dishes been used?
A: Most of our stock is secondary market, and represents previously
dinnerware. In many
cases, the pieces do not appear to have ever been used, but we cannot guarantee
this to be the case. Condition overall
is very good to excellent, with no chips,
cracks, or obvious wear unless specifically noted. We weed out unsuitable pieces, and will only offer goods with more than average wear in the case of rare, hard-to-get patterns, and will price and note the condition accordingly.
A: Yes, we accept returns, if our stamp or
sticker is still on the returned item. Please
read the complete details of this process in our Return Policy
(scroll down to find the link at the bottom
Q: What if something arrives broken in my shipment? Is it insured?
A: Twenty-plus years of experience shipping china has its benefits, including very few incidences of breakage. However, we cannot control everything that your package may encounter on its way to you, so all shipments are fully insured. *Please note* that the claims process is lengthy (several months may be involved, especially for international purchases) and may require you to take the broken item/packaging to your post office for confirmation of damage. If any customers are unwilling/unable to agree to this claims procedure, they are welcome to order a replacement piece if available, at their expense.
Q: How much is shipping?
A: A chart is available via the 'Shipping Rates' link on the right column. For US orders within the contiguous 48
states, we have a flat fee structure based on price (up to $750), which will be
proceed through the cart’s check out process. This fee covers shipping, handling, and insurance for your purchase(s).
Orders over $750, as well as international orders and
orders going to
require custom shipping. You can either contact us for the shipping amount prior to purchase (there is an easy Contact Us link at the top of the site's Home page, or you can e-mail us directly at firstname.lastname@example.org), or complete the cart process and when we receive the order we will contact you via e-mail to confirm the shipping total before charging that amount to your card. (If paying by check or m.o., refer to the "How do I pay by check?" question for more information.)
Complete details can also be found on our Shipping Policy
page (the link is at the bottom of
Q: How do I know what size plate I need?
A: As a general rule of thumb, a dinner plate is about 10-1/2" in diameter, a luncheon plate is about 9", a salad plate about 8", and a bread and butter plate about 6" in diameter.
Q: How do I make sure I'm purchasing the correct
A: 1. If
other liners and just need to replace one or more:
Bouillon liners are generally
a standard size. For the demitasses,
however, it is true that matching a liner ma
be more complicated than merely
height, rim diameter, and base of any
you have, but we have to start
somewhere. The problem is that the
overall shape (e.g., curve of wall, rim flare, etc.) can vary
from liner to liner. And,
realistically, people often measure things
should consider the liner measurements provided on our listings as a guideline
for narrowing down
your potential candidates.
were to send in an existing liner that
wish to match (it can be a broken liner), or even one of
sterling holders, we can then search our stock for a custom fit. We have hundreds of
liners on hand, and are happy to do our best
you a match. The customer is responsible for all shipping
costs for liner matching ($6 return fee within the US). You can opt for us not to return a
broken liner if no match is found.
A: 2. If
you do not
y existing liners, just the holder(s):
The easiest option is to send us a holder to find the right
liner size/shape. The odds are that
simply measuring the holder and extrapolating
the liner measurements won't work. Again, the customer is responsible for all
shipping costs with regard to liner matching ($6 return fee for holders within the US).
Please note that some sterling holders were made to contain
glass inserts, or originally
held liners made
by Rosenthal or some other manufacturer
In such cases, the holders may
larger than the average
Lenox liner was
designed for -- so again, some preliminary
measuring will be helpful in avoiding the disappointment of searching down the
Q: Do you buy china or crystal from the public?
A: You can take a look around our website to get an idea of the manufacturers that we carry. If you wish to sell a dinner service from one of these companies, you can drop us a line at email@example.com. It is rare that we would consider purchasing singles or very small groups of items. Please be sure that your e-mail includes a list of exactly what is in your set, as well as the condition and the price you are looking for. We would not be interested in sets that have noticeable wear unless it's a particularly desirable but hard to get pattern. Similarly, offers made are based on supply and demand, and will assume excellent condition. Quotes will be adjusted accordingly if too much wear is evident upon receipt of the items.